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Terms And Conditions Of Use
Returns Policy
How to Order
How can I cancel/change my order
Only part of my order has arrived
I have recieved the wrong item
Contact Details
If you have any queries you can email us here.
You can contact us through our live chat service here.
Alternatively you can call us on 01306 400106, Our customer service team is open Monday to Friday 9:00am to 5:00 pm.
Returns Policy
Faulty Items
We strongly advise you contact the manufacturer of your product before returning an item to us, they will be able to provide you with full technical support. If an item appears faulty after 7 days of reciept you can return the item to us for a replacement/refund. After 7 days you should contact the manufacturer. We have a list of manufacturer contacts at the bottom of this page.
Unwanted Goods
Within 7 days these can be returned for a full refund for any reason. After 7 days we reserve the right to refuse opened and/or unwanted goods, or to charge a discretionary re-stocking fee of £5 or 7% of the value of the goods, whichever is the greater. Postage: All returned items must be sent by recorded post (not Special Delivery or Courier), as we are not responsible for un-received goods. The cost of returning items is the responsibility of the customer, there are some exceptions, please email for details. You should always contact us if you are unsure if you can return an item to us. Returns must be accompanied by a copy of the invoice so we can process it asap.
All returned goods must be accompanied with a Returns Form
PLEASE NOTE HEADPHONES CAN ONLY BE EXCHANGED IF FAULTY, WE WILL NOT REFUND HEADPHONES THAT ARE NOT FAULTY This is for Hygeine reasons, PLEASE CHECK YOU HAVE THE CORRECT HEADPHONES BEFORE OPENING THE PACKAGE AS WE RESERVE THE RIGHT TO RETURN HEADPHONES BACK TO YOU IF WE BELIVE THEY HAVE BEEN OPENED OR USED.
This policy is subject to change at any time without notice.
How to Order
You can order through one of our main sites www.easyishop.co.uk, www.easylaptopshop.co.uk, www.easyheadphoneshop.co.uk, www.tabletworld.co.uk,www.sonoszone.co.uk by adding your order to your cart and proceeding to the checkout. Alternatively you can place an order over the phone by calling one our sales team on 01306 400106 (open Monday to Friday 9:00am to 5:00 pm.)
How can I cancel/change my order
To cancel or change an order please contact us from here with your name, order number and query. We will try our best to rectrify the problem for you but cannot guarantee changes as the order may have already been dispatched (If this is the case we will let you know)
Only part of my order has arrived!
Sometimes we will ship items separately due to stock or size of the item. Please check your invoice for delivery quantities as this will show any items to follow. Please feel free to contact us if you believe an item to be missing and we will rectify the situation as soon as possible.
I have received the wrong item
If you believe that you have received the wrong item please notify us as soon as possible. Please DO NOT open the packaging. Please return the item to us using our Returns Form and we will rectify the item as soon possible.
